Sunday, June 23, 2013

Reliance Store Experience R-Mall - Mulund (Reliance Digital)

Standing alone, the self sufficient Reliance digital store at Mulund R-Mall presents herself as an elegant store different from others packed with the trendiest gadgets.

My experience at Reliance store.

Reception bit disappointing....
I had reached at R mall Mulund at 11:15 AM. There were   3 other guys who also came from Indiblogger.  We had a talk with the receptionist at the entry point but  she had  no clue about the event. She guided us to go to CRM reception where we came to know that the store manager was yet to arrive. However Mr. Nehal from Indiblogger spoke to Mr. Nair, the store AGM and make him understand the purpose of our visit.  

       But it never happened as expected The store manager will be expecting you" as stated in the invitation letter.

However we were   shown the store, it was amazing. We liked the concept of the store and the hard working staff who were focused on ensuring customer satisfaction. Some of the findings, which attracted us, follow.....

Reliance digital experience has got 3 dimension of outlook
1.    Reliance Experience
2.    Single point solution ,
3.    Customer focus

1.    Reliance Experience - once you enter the store you will be guided with the sales boy. He will understand your need and will take you to respective section of the store.  Each section has unique collection to understand the different specification and the device capability at one place. Once you select your desire specification you may go to the display section where you may select the computer, laptop, camera etc..from different brands. Photographs are attached for your understanding.


We were impressed by seeing the distance marked at 6/10/12 feet from the TV, this will give you a better understanding and you will really feel the viewing experience. This will give you an idea about the size of T.V you need at home. Reliance representatives are trained and experienced to guide you with latest technology and models available at their store. Attached photos for better understanding...

2. Single point solution - this was very impressive as Reliance has own set up for installation repair and maintenance team. Reliance also coming up with a customer call centre and customer complain cell. Services department promises to attend to all the complaints within 24 hrs including Saturdays and Sundays calls. Well appreciated...   

3. Customer focused - Sales person will guide you while educating you about product selection, demonstration, billing, financing if required and bidding you adieu. Work force of 50 employees with a monthly turnover of 2.5 Cr. Mr. Nair's confidence to increase it to 5 Cr within next 2 years is appreciable.

Some of the experiences about the store that needs to be mentioned are.....

1.    I-Pod billing (MPOS - mobile point of sales)- whenever there is a rush at the billing counter the sales person takes the I-Pod to the unit to be purchased, scan it, swipe the credit card and bills it with the help of the I-pod. It was launched 2 months earlier... Appreciated
2.    Sound proof digital sound experience- yes you may understand the real sound quality in sound proof room, I have not seen any other store having this facility.


3.    All items are kept open for visual understanding and for demo. Packed items are also kept underneath and you may pick up for billing.


4.    Customer satisfaction survey forms are being filled in ensured before any product is sold. This is something hard to find at other stores.
5.    TVs are hanged on the wall and the necessary accessories are kept below for better understanding and ready reference.


6.    Customer can reach to store manager or higher authority as the contact numbers are available at the billing counter.
7.    CRM will help you for all types of support you need at the  store


8.    You may ask for extended warrantee even if you have not purchased the product from their store. Engineers will visit to your home evaluate the product and the warrantee may be extended with appropriate cost.
9.    Video game section for your experience and gaming CDs are kept behind for your ready selection.

10. No separate section for IOS device due to shortage of space. Bit disappointing for IOS lover!



11. Gift problem? Reliance has come up with prepaid card that you can hand over the same to your loved ones. This is valid across all Reliance stores in India.



Good experience. A well planned and organized store. A person with no knowledge of the product may choose wisely as per his or her needs. You will really feel the difference from other store. Understanding product, live demo and one point solution i.e. finance, repair maintenance, extending warranty all under one roof makes the Reliance store at Mulund a pleasant experience to be relished.

Reliance store is not just looking to sale the product but focusing on a long bonding with customer. You experience and cherish it....   

Experience it all here at Reliance Digital

Saturday, June 8, 2013

My First Liebster Award!!!

I have been awarded the Liebster award by Renu Vyas. Thank you !!

About Liebster in brief:

The Liebster Award is given to upcoming bloggers who have less than 200 followers. So, what is a Liebster?  The meaning: Liebster is German and means sweetest, kindest, nicest, dearest, beloved, lovely, kind, pleasant, valued, cute, endearing, and welcome.

The terms:

  • Each blogger should post 11 random facts about themselves.
  • Answer the questions the tagger has set for you, then create 11 new questions for the bloggers you pass the award to.
  • Choose 11 new bloggers (with less than 200 followers) to pass the award to and link them in your post.
  • Go to their page and tell them about the award.
  • No tag backs.
Here are the 11 random somethings about me :

  1. I love reading.
  2. When no one's at home I sing, and mind you I sing very loudly.
  3. I love to do experiments with my phone.
  4. I can't stay without my books, my phone and pari! (Someone very special)
  5. I don't like movies.
  6. I can classify at times to be a big time dweeb.
  7. I still watch Doreamon and Shin Chan on TV (I'm 21 :P)
  8. I'm a big time foodie, but I only enjoy food at good and classy restaurants.
  9. I love driving. Fast, real fast.
  10. I'm a big time positive thinker, and I believe that nothing in my life can ever go wrong.
  11. Lastly I admit I've read Twilight and I liked it (Make faces :/) 

Questions from Renu:

  1. What's one thing that most people probably wouldn't know about you?
  2. Name one thing that you want to do before you die.
    A: Become the CEO of APPLE
  3. What quote/phrase do you live your life by?
    A: "Every story has to have a happy ending no matter what!"
  4. If you could go back in time and give your younger self advice, what would it be and why?
    A: That everything does turn out good so don't worry and enjoy. This is probably because most of the times I used to take tension about the smallest things in life and waste the time I could've spent being more lively!
  5. What did you want to be when you were little?
    A: A Train Driver and then a Pilot
  6. What's your favorite thing to do when your upset?
    A: Listen to music and read Wodehouse Novels cause these novels are the only ones which always tell us that no matter how difficult the situation is, in the end everything does turn out to be good.
  7. If you could play any musical instrument, which would it be ?
    A: The Drums
  8. Your favorite movie.
    A: Shutter Island and the Social Network
  9. What is the weirdest thing you have ever done ?
    A: I do many weird stuff in public so there isn't one single weird thing which stands out.
  10. What inspires you to write?
    A: Nothing. I write because I feel the urge to. There's no inspiration behind my writings.
  11. Did you ever have an imaginary friend?
    A: Yes. And to be very honest an I even had an Imaginary Girl Friend! :P

Now by the terms of the Liebster Award, here I name my 11 fellow bloggers followed by the 11 questions for them.

Suynita Kurup:                        
Mobile Rik                               

Questions From me:

  1. What's one thing that most people probably wouldn't know about you?
  2. Name one thing that you can't live without even for a minute.
  3. Which/Who is your favorite book/author? Why? 
  4. What is the one thing that you would want to change from your past if you were given a chance?
  5. What do you want to become in life?
  6. If you had a question for me, what would that be? 
  7. If you could play any musical instrument, which would it be ?
  8. Your favorite person in this world. (Can be anyone not necessarily someone you know personally but they should be your favorite.)
  9. What is the weirdest thing you have ever done ?
  10. Do you think you are weird? If yes then why? If no then, well I will ask you to think again, I know everyone's weird from inside :P
  11. Which is the most weird habit you have that's in the dark and no one knows off?
Enjoy !!!

Tuesday, June 4, 2013

To the shore...

Let me be the way I am,
I have redesigned my own space for myself,
Of those that weren't meant to be,
I am not bothered about what I couldn't achieve,
Abundance would anyway ruin my life...

In your obscure world of dimness,
Like some piece of broken glass,
If you wish you can fly,
But I am not going to keep track and dip into the future..

If one early morning you,
Rediscover your love for me,
Don't stretch your arms in search of me,
I won't be beside you...

Don't turn on the lights to search for me,
I am now lost in the sea of humanity,
On this crowded station,
I won't be back,
Even by the last train..

Your world's moving around your ambitions,
If you could ever squeeze out time, please ponder,
Where am I in between your fingers?

In your materialistic world,
I don'
t want to be treated like vegetables,
Withering in your cold fridge,
Or a spec of dust floating in the glass of water..

The mast of my ship is shattered,
Still I'm scripting my own tale,
I'm no longer game for her midnight tantrums,
So I'm trying hard to swim to the shore...

Without you...

You left me,
In this lonely state of affairs,
Where all I hear is the nothingness of despair,
Quite it is, in and around me,
For all there was ever inside me, has left me...

Never had there been such a fanatic silence,
The trees forgot their rustle,
while the chirps of the birds are hardly heard,
For every living creature feels the pain,
That resides in my heart without you...